Refund policy

Return Policy for Sole Amié

At Sole Amié, our commitment to customer satisfaction is paramount. We understand that sometimes, a product may not meet your expectations, and we want to ensure a fair return process. However, due to the nature of certain products, our return policy varies as follows:

For Over-the-Counter (OTC) Drug Products:

  • Specific Product: Lidocain Spray - Due to health and safety regulations, we are unable to accept returns or exchanges of our Lidocain spray as it is classified as an over-the-counter drug. This policy is in place to ensure the integrity and safety of our products.

Defective Products:

  • 100% Satisfaction Guarantee - While we cannot accept returns for our Lidocaine spray, we stand by the quality of our products. If you receive a defective product, please contact our customer service team immediately. We will happily provide a replacement or a full refund for any defective items, in line with our commitment to your satisfaction.